Complaint Form

We work with our clients to help them take control of their finances and build their financial future.
Complete the form below to speak to one of our team members.

    If your complaint is related to a payment transaction, please provide the details below.


    (Please include as many details as possible, such as references to the relevant transactions or crypto services, dates of the facts that led to the complaint, description of damages, losses or detriment caused, your claim, etc.)


    Please attach the relevant evidence and supporting documentation for your complaint (i.e. documentation supporting damage, loss or detriment caused) such as screenshots, reports, error messages and error codes, etc.


    Please note that only one file can be attached to this form. If you wish to submit multiple files, kindly send them via email to support@purewallet.app.


    All information about the Complaint Handling Procedure is available on our website in the respective section of Crypto Terms and Conditions.



    If you have not received an email confirmation that the complaint has been successfully received by Purewallet within 24 hours from submitting the above form, please send an email to support@purewallet.app.